Refund policy
Viora Return & Refund Policy
At Viora, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Digital products or downloadable content
- Gift cards
- Items marked as final sale
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will work quickly to resolve the problem.
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- Original shipping fees are non-refundable.
How to Start a Return
To request a return, please contact us at:
Email: support@viora.com
Store: Viora
Please include your order number and reason for the return.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Thank you for shopping with Viora. We appreciate your trust and support. 💜